Texting
Posted 11-04-2009 at 05:50 PM by dgorman
Texting Reference reminds me of telephone reference, which my mom did for many years. Quick easy questions - where you can just give the patron the resource and the answer - work best. I think as far as comparing the different forms of reference (texting, chat, email) texting would be the form used if it was just a quick question, something not in depth. With chat and email you can get a little more in depth and sometimes do some form of reference interview. The thing with reference through text messaging is that you have to remember to give your source. That is something that when answering the text question I usually forgot to do - and it looked like I wasn't the only one. Another thing with texting the answer is that you have to phrase it in such a way that it uses few characters without getting into the whole text abbreviation thing.